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Cancellation / No-Show Policy
- Cancellation of any vehicle type less than three hours before the scheduled pick-up time will result in 100% base fare.
- Cancellation of any vehicle type less than 24 hours before the scheduled pick-up time will result in 50% base fare.
- A no-show will be charged 100% of the base fare, plus all billable wait time.
Wait Time Policy
- First 15 minutes of the scheduled pick-up time is FREE. After that, you will be charged $1/min, up to 60 minutes. You will be considered a no-show one hour after the scheduled pick-up time unless it is authorized to keep the car waiting.
- Domestic flights: Passengers being picked up have a 30-minute grace period. You will be billed $1/min after that for as long as a 1.5 hour billable wait time.
- International flights: Passengers being picked up have a 60-minute grace period. You will be billed $1/min afterward that for as long as a 2.5 hour billable wait time.
Hourly Billing Rules
- Anything under 30 minutes counts as a half hour.
- Anything over 30 minutes counts as a full hour.
Other Charges
- There is a three-hour minimum required for hourly service.
- Red-Eye Fee: Pick-up between 11 p.m. to 6 a.m. will add a 20% charge to the base fee.
- Extra Stop: $20 per stop within the same city.
- Car Seats: First car seat is $25, and each additional car seat is $10.
